I was considering a product because a friend had offered it for free on Facebook.When talking to her more about it, the product came out to be almost $40.
It hurt me a little bit to spend my money on a product that I had never heard of or one that I was unaware of what it did. But I was helping out a friend so I sucked it up. After receiving a small tube of eye cream I was a little more angry considering I paid such a high price for a small tube that barely took up space in the box it was shipped in. A month later I woke up to an email stating how I was being auto shipped the product again!!
I tried to cancel the shipment online; come to find out that I had to order for three consecutive months in order to cancel anything within the company. I called customer service to cancel the shipment. I was told that I had to pay a $50 cancelation fee. So on top of not enjoying the product I was shipped, I had to pay a fee where I would get nothing out of it besides not being shipped any of their products.
It was a waste of $90 to have the product and cancel it; if you are on the fence about ordering a product from here I suggest you reevaluate your decision and do not base your choices off of just helping a friend out.In the long run it is not worth the hassle of dealing with this company.
This reviewer shared experience about pricing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with It Works. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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