I tried to help out a friend with her new small business and told her I would like to try the Greens. They were around $40 plus a shipping fee...
which was pricey. After she took my credit card information and placed the order, I received an email with my account information and auto-ship information. She never told me about the recurring payments, that I was put on auto-ship, etc. She told me I could cancel any time, but when I went to cancel...
there was a $50 cancellation fee. I had to threaten to sue the company and my friend for false advertisement and for using my card without my permission.
They finally waived the cancellation fee after one hour of going back and forth. The greens were okay, but definitely not worth the price.
Product or Service Mentioned: It Works Account.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Full refund.
It Works Cons: Customer service.
Store Location: Tempe, Arizona