Los Angeles, California
Not resolved
0 comments

Horrible customer service..Senior Supervisor Isac did not want to help and he was extremely rude. I did not receive my order and tracking # recd via email stated "unable to deliver as nobody home and for delivery contact local post office" I called customer service 1-800-537-2395 as no note was left if Fed-Ex attempted to make a delivery and get help to track my package as this happened twice already..Both initial person and so called Senior Supervisor totally refused to help..I want to cancel my loyalty program but will charge me $50 for cancellation..Please do not fall for this trap..Company is a RIP OFF they make you sign up for loyalty program and do not want to be responsible if product delivered or not..

Product or Service Mentioned: It Works Customer Care.

Reason of review: Problem with delivery.

It Works Cons: Shipping not on time, Poor product quality and overpaying for below standard product, Lying to loyal customers, Misleading results and customer requirements.

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