Sandra S Xtt

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Verified Reviewer
| map-marker Sydney, New South Wales

I just want to cancel this product at once and no more charges

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This product is not what I want. I am in Australia and I have no one to call for help. I can't log in to see anything or to cancel. The person who helped me with starting has ghost me so no help from her I need to cancel my order now customer number is 1772**** sil-lee@***.com email Please help me
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Cons:
  • No one to call or help in australia

Preferred solution: To stop receiving this product and no more money taken out of my account

User's recommendation: No as no help

Meg H Sdi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to use my 20% of coupon for my birthday

Yes can't get a call through and Noone will call me 218-368-**** I wanna order skinny coffee and use my 20% off.But I have to give a new form of payment
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Preferred solution: Price reduction

User's recommendation: Not good at this point

Kara H Nrj

Disrespectful representative

I have screen shots of the messages first off. Second, this girl shouldn't be condescending to the clients. I have worked on online sales for more than 10yrs and if I acted like she did. I would have been fired. I do not appreciate the audacity of disrespect form her and I will be posting a very negative no stars review unless this is handled properly. Thank you for your time. Very unhappy almost was a customer, karahackley@***.com
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Meg H Sdi

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Verified Reviewer
| map-marker Baudette, Minnesota

Trying to use my 20% of coupon for my birthday

Could somebody please call me. I would like to use my 20% off coupon 218-368-**** it was for my birthday
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Valente Egr
map-marker Central Islip, New York

Por que yo cansele mi suscripcion con ustedes y aun me siguen mandando y cobrando el producto

Por que saben que no deseo seguir usando sus productos y me los siguen mandando y sacando el dinero de mi cuenta eso no puede estar pasando pues yo cansele mi suscripcion con ustedes
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User's recommendation: Que no agan tratos con ustedes

Company responded
Michelle J Ikh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

I have canceled my subscription and i am dtill getting charged. I want a refund of my money.

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I have canceled my subscription with your representative and I am still getting charged for this order. I want my money refunded to me for the last 3 delivers and to receive no more of your products.

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Loss:
$736

Preferred solution: Full refund

1 comment
It Works Compliance
It Works Response

Hi Michelle, Hello, Thank you for your review. Based on your review, It Works!

will need some additional information such as email address, phone number, full name or address to locate your account. We would love to help and of course, it's totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Pissed Consumer. Also, as an alternative It Works!

Customer Support can be found at https://***/contactus . This site also has a Chat service available. Furthermore, you may log into your back-office portal and submit a support ticket.

We look forward to reviewing this matter and we will await your reply. It Works!

Miriam M Ktx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bowling Green, Ohio

Distruidora

It Works - Distruidora
Bueno entre a la página Delaware es trabajar es de trabajar si ahora entre a mi Cuenta veo que yo que me han sacado dinero de mi cuenta sin comprar y quiero saber porque y de que
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Loss:
$22
Pros:
  • Entre para ver unos suministros que me iban a comprar
Cons:
  • Que no he comprado nada

Preferred solution: Full refund

User's recommendation: Soy distribuidor y no se porq me sacaron de la cuenta 21.50

Jessica A Tpw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Hiawatha, Kansas

I get charged when they said I wasn’t going to get charge again I need a refunded for two transactions tha I didn’t authorized

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It Works - I get charged when they said I wasn’t going to get charge again I need a refunded...
I got charge for the transactions Thai I didnt authorize I even call to cancel and make sure I wasnt going to get charge and still got charge and this time for two transactions that I dont agree and worth a lot of money 112.56 and 99.07 dollars I need a refund imesiately
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Loss:
$212
Pros:
  • Dont work and charge u for products
Cons:
  • False new distributor tactics

Preferred solution: Full refund

User's recommendation: Not at all

2 comments
Guest

Time ro do a chargeback against this MLM

It Works Compliance

Hello, We are sorry to hear about your experience. We would like to assist you, but first we need to locate your account.

Please email us at Compliance@itworks.com and in the Subject line: Pissed Consumer. Also, we will need additional information to locate your account such as ID number, address, full name, address etc.

We will await your email. Sincerely, It Works!

View more comments (1)
Mary D Mff

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arapahoe, Nebraska

Unhappy with a rep

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cancellation and refunds are impossible. so i refuse delivery. but this does not return my money and if i open the package for cancellation material i have to pay postage to return it, what a pain
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Loss:
$182

Preferred solution: Full refund

User's recommendation: do not do it

Julie S Lha

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Return labels and credit

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I still haven't received my return for my cancelation. I sent my representative a cancelation texted in May.

I recieved a package. Iooked on my statement for a phone number. The number kept disconnecting. I texted representative in June.

I got a repsonse of I no longer work for them. Call customer service. Again I called number, it still didn't work. Messaged representative again.

No response. Got another package. Both packages received caused overrdraft charges. Called umber from statement agian .

Didn't work. The pho e number was 1-78*-***-****. I finally got a friend to googled the number sin e I don't have a computer and got 1-78*--***-**** in which I finally talked to someone who has said that I can oy have 1 return lable for redit instead of 3. I really don't feel that I should loose money since I have been making effort

to get this cancled.

I checked my email and still no lable. I am out $274 in product and $100 in overdraft charges.

This is not how to treat customers. Please resolve.

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Preferred solution: Return labels and full credit of 3 packages Have a addition al loss of $100 because of overdrafts

User's recommendation: Stay in touch with your representative

Barbara W Gga

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Auto shipment scam

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Watch out or ItWorks will keep sending you shipments that you did not authorize. My consultant had a promo for special pricing if you agreed to receive Keto Coffee for 3 months...Well ok, But The SHIPMENT KEEPS COMING. My lord someone please...CANCEL
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Loss:
$50

Preferred solution: Assurance that I will never receive another shipment

User's recommendation: Never autoship with this company

Anonymous
map-marker Mount Laurel, New Jersey

Product and refund policy

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I used the cleanse and it tasted horrible and did not work for me. I am on month 2 of the gummies and fat burner and they are not doing a thing for me either. I feel for as large of a company as it works you should offer a money back guarantee if it does not work.
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User's recommendation: I cannot recommend something that is not working for myself

Neenah Rsw
map-marker Eckerty, Indiana

Helpful operator

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I had a problem, I called, he repeated my problem, located my account, found my problem and gave me clear, concise directions on how to fix it
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User's recommendation: Would definitely recommend

Carmen R Svi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation

Can you all cancel I did not order a monthly subscription Thank you Stop billing me bank please And thank you
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Preferred solution: Cancel I did not order a monthly order Please remove me thank you please Stop billing my bank account

Company responded
Julie B Yyr
map-marker Twin Falls, Idaho

About my orders

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I need to talk to someone it is not something I can work out this way I cannot get through to talk to an actual person
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Preferred solution: I want it canceled

1 comment
It Works Compliance
It Works Response

Hi Julie, We are sorry to hear about this matter. Please email us at Compliance@itworks.com with your full name, email address, phone number, address or any other information that is associated with your It Works!

account. In the Subject line - please type: Trust Pilot.

We would like to assist you and will await your response. Sincerely, It Works!