Update by user Feb 20, 2019
It is imperative that customers credit/debit card information is not unknowingly stored in IT Works system without their consent.It is an infringement of the consumers rights and it leaves zero flexibility if the customers personal circumstances change and they need to terminate the 3 month challenge.Also it means that the representative controls the ordering of items not the customer which potentially compromises existing utility bills which need to be paid.
Original review posted by user Feb 14, 2019
I initially ordered a exfoliating peel from IT Works last November.I wasnot aware that there was a £50 cancellation fee. That my debit card details would be stored in my loyal customer portal without my consent also my IP address.Also that I had entered into a 3 month challenge agreement.The item ordered was much smaller than expected.And by the time it arrived it cost £47.90.I think potential customers need a detailed debriefing before entering into a 3 month comittment with IT Works.I donot believe it is fair for customers personal debit card details to be stored on IT Works system without their knowledge.It is imperative that information is clearly conveyed to the customer to avoid confusion or misunderstandings.
Product or Service Mentioned: It Works Subscription.
Reason of review: Return, Exchange or Cancellation Policy.
Location: Sheffield, England