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1.0

I did not sign up to be a loyal customer. The lady put me down as a loyal customer without asking me.

She asked for all of my info and I sent it to her.

I need a refund and a free cancellation. I will report this to the better business if not resolved thanks

Reason of review: Return, Exchange or Cancellation Policy.

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Guest

I got suckered too. It was buy one get one free.

They refuse to give me a refund they are claiming that I didnโ€™t return free one. I never got a free one I never opened wrap package, why I asked if there was any obligations I was told no wrong. I was put on loyalty program I even told them I have proof of the texts messages between seller. They told me to take it up with her to get my $50.00 back.

Customer Service is rude they give you bs answers as to returns.

Even though I sent it Fed Ex to have proof it was received. Still no refund and yup they charged me for another month.

Carley Xpo

Don't listen to Spencer he's just an angry shill for the company who comments on everything trying to defend the company.Boo on him for name calling.I don't know if it will work but if she TRULY used your info without your consent then file a police report, notify your credit card company after you get the police report number, and definitely file with the Better Business Bureau.If you signed up but did not read the fine print, then I'm sorry but you should not file a police report.

Guest
reply icon Replying to comment of Carley Xpo

Former customer service rep for ItWorks, actually. Spent 3 years taking calls for them before they abandoned their US customer service reps for cheap labor in the Philippines.Frankly, I don't care if the company crashes and burns anymore. I'm just trying to make sure that people are making informed decisions when they look into ItWorks, rather than relying solely on the claims of people who insist the company is nothing but a scam.

Carley Xpo
reply icon Replying to comment of Guest-1486848

So you lost your job with them but spend your free time commenting on every bad review of this company? Nice try.

Guest

1) You're the idiot who gave your information without finding out the details. Don't sign up for something unless you're putting your personal information in yourself.2) You're wasting your time coming here to ask for a refund since THIS IS NOT THE ITWORKS WEBSITE.3) The BBB won't do a thing about this.

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