1.5
Details
Horrible customer service You have to sign up on autoship for 3 months to get a 'discount' on top of the $50+ products you have to pay shipping.. you cannot get any specials to count for autoships. No refunds, no guarantees, restalking fees... no wonder they're growing...
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ID
#768675 Review #768675 is a subjective opinion of poster.
Location
North Highlands, California
Service
It Works Shipping Service
Reason of review
Bad quality
1.0
Details
I was previously an ItWorks loyal customer but my lady stopped selling the product so I switched to a different distributor. I had to start my loyal membership all over again, going through the whole 3 months of paying shipping, etc. It was a complete rip off and...
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7 comments
Anonymous
#1129689

The WORST bitchiest customer service I have ever received. Highly unprofessional service.These people really think too much of themselves and need a lesson in customer service.

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ID
#669046 Review #669046 is a subjective opinion of poster.
Location
Urbandale, Iowa
Service
It Works Shipping Service
Reason of review
Pricing issue
Loss
$21
Preferred solution
Full refund

It Works - Make sure YOU read the fine print, ripoff

Ordered a package of products under the "loyaly customer" program. My understanding, from the "salesperson" was that I had to reorder for three months, order what I wanted and pay shipping. After 3 months free shipping. Ok, today my account was charged for the exact order I placed with the "salesperson". I called the customer service department to get this reversed, I was under the impression I could do the order. Well, first off the rep sounded like a kid, I mean YOUNG, like 12 years old!!!! She would NOT pass me to her supervisor (like I requested). Also, she said the form I signed explained the procedures. Ok. I just signed (like a ***) because the "salesperson" said just to reorder what I want. What she FAILED to tell me was to go online and set up shipping. Thanks, now my account is out hundreds of dollars and I don't even need ANYTHING!!!!
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ID
#414325 Review #414325 is a subjective opinion of poster.
Service
It Works Shipping Service
Loss
$190