It Works - Horrible

1.5
Details
Call first said it wail would be 29min almost one hour later i was STILL waiting. I hung up. I just got enrolled as a member and honestly I’m thinking of dropping it solely because of my experience with the company. I don’t want to bring in money to a company who doesn’t care to make things right with me. Now I’m less $68 dollars with no product to be found.
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ID
#1489066 Review #1489066 is a subjective opinion of poster.
Service
It Works Shipping Service
Reason of review
Order processing issue
1.0
Details
BEWARE!!! Do o not order from this company. Items do not ship on time, you get billed a month before it ships and customer service is the worst! We all need to get together and file a suit against this scam of a company. You have to complete 3 autoship before you can...
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1 comment
Anonymous
#1660417

I had the same issue. Items do not ship on time, you get billed a month before it ships.

You have to complete 3 auto ship before you can cancel.

cancel The kicker is you run out of supplements because you are constantly on back order and your items ship 4-6 weeks late. Why are we being charged when the product hasn't shipped???

ID
#1487476 Review #1487476 is a subjective opinion of poster.
Location
Altoona, Pennsylvania
Service
It Works Shipping Service
Reason of review
Order processing issue

It Works - Worst customer experience

1.0
Details
Just thought you would like to know how the company is running things. Hello. I am extremely unhappy about your shipping process. This is the 2nd time I’ve tried to order products from It Works. First time I paid for expedited shipping and 2 weeks later no product. This time I ordered over $100+ with of products and 4 weeks later still no products. Once again I’m asking for a refund. Order#80397466 I've tried calling, (wait times over 1 hour) Tried leaving messages, nothing
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ID
#1486591 Review #1486591 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
It Works Shipping Service
Reason of review
Order processing issue

It Works - Didn’t receive something I iordered

Haven't received order and calls are not being accepted
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ID
#1479842 Review #1479842 is a subjective opinion of poster.
Location
Ottawa, Illinois
Service
It Works Shipping Service
Reason of review
Order processing issue

It Works - I need refund

I never received my product and I want my money back
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ID
#1477426 Review #1477426 is a subjective opinion of poster.
Location
Goshen, Indiana
Service
It Works Shipping Service
Reason of review
Order processing issue

It Works - Shipment

I paid extra to have 3 day shipping and is now going on 2 weeks!!
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ID
#1464653 Review #1464653 is a subjective opinion of poster.
Location
Cleveland, Ohio
Service
It Works Shipping Service
Reason of review
Order processing issue

It Works - I didnt get my package

contact 2 havent reveive it order 01/10/2019
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ID
#1462539 Review #1462539 is a subjective opinion of poster.
Location
Wheeling, West Virginia
Service
It Works Shipping Service
Reason of review
Order processing issue

It Works - Very upset waiting on product since October 2018!!!!

1.0
Details
I was pushed into doing 3 my orders that I never recieved and apperantly the rep put in her name not mine.....used my bank account!!!! I am out almost $400....and have lots of text messages as proof!!!
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ID
#1441599 Review #1441599 is a subjective opinion of poster.
Service
It Works Shipping Service
Reason of review
Order processing issue

It Works - I haven't received my business builders kit

3.8
Details
My package got lost I guess.
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ID
#1415955 Review #1415955 is a subjective opinion of poster.
Location
Austin, Texas
Service
It Works Shipping Service
Reason of review
Order processing issue

It Works - I need to skip this months shipment

I stopped my auto shipment. But there is a pending about that is about to go out and if it does I will be negative in my account. I need to stop it as soon as possible. Please and thank you.
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ID
#1412344 Review #1412344 is a subjective opinion of poster.
Location
Kansas City, Missouri
Service
It Works Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
2.0
Details
I need help in changing the address it’s on the system wrong shipping went to wrong address.
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1 comment
Anonymous
#1579877

Are you saying that the correct address is on your account but not on your shipments? Or that the right address isn't on file at all?

To update your autoship address, you need to go into your autoship profile and manually update the address. There should be a dropdown tab on the right side of the edit screen that will let you select the address. Just make sure you save the autoship changes after changing it, otherwise it will continue sending them to the old address.

As for the shipment that already went out, you'll likely need to contact the carrier (FedEx or USPS) with the order's tracking information to see about having it forwarded. If the tracking shows that it's being shipped back to the company because it went to the wrong address, submit a support ticket on your account asking them to reship it to the correct address (make sure to include the updated address in the ticket so they can verify that they have the right one); they'll usually reship it at no additional cost if there's an address issue.

ID
#1380976 Review #1380976 is a subjective opinion of poster.
Location
Leavenworth, Kansas
Service
It Works Shipping Service

It Works - Autoshipment

5.0
Details
I placed my autoshipment yesterday to run today. It has not run at all and I'd like to know why.
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ID
#1379612 Review #1379612 is a subjective opinion of poster.
Location
Gilbert, Arizona
Service
It Works Shipping Service
Reason of review
Order processing issue

It Works - I need to stop my auto shipments

I need to cancel my service
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ID
#1376305 Review #1376305 is a subjective opinion of poster.
Location
Topeka, Kansas
Service
It Works Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

It Works - Awful

1.0
Details
Didn’t receive product half the time got charged multiple times after I already canceled my orders. The person I ordered through said they quit so they couldn’t help. Customer service is no help they will only give you a credit with them towards the other products they sell and that’s only after you send back the products within 30 days but it takes damn near 20 to even get the product. Worst business I’ve ever delt with.
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ID
#1376011 Review #1376011 is a subjective opinion of poster.
Location
Kaiserslautern, Rheinland-Pfalz
Service
It Works Shipping Service
Reason of review
Order processing issue

It Works - Shipping problem

I wanted to expedite but package is already shipped
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ID
#1368869 Review #1368869 is a subjective opinion of poster.
Location
Lima, Ohio
Service
It Works Shipping Service