It Works - You charged me for a product I don't want

1.0
Details
I have went through and canceled all of my orders and you guys are still charged me and I want my money back and also contacted the girl that I got in contact that helped me get started it works didn't even care Soo yeah I want my money back.

User's recommendation: No can't get in contact with no one and you still take people's money.

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ID
#2116775 Review #2116775 is a subjective opinion of poster.
Product
It Works Loyal Customer Subscription
Pros
  • Zero pros
Cons
  • Hate it
  • False advertising
  • No customer service help
Loss
$89
Preferred solution
Full refund

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Verified Reviewer
Verified Buyer

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It Works - Products not received

1.9
Details
It Works - Products not received
I ordered a few products from MS LATRUTH. I was promised free body wraps and we had to screenshot get your order. I did that! Nothing! I've contacted this woman multiple times. The only response I received is an automatic generated reply. It's been over a month. She responded PERSONALLY when I asked a question, PRIOR to me spending my money. Not that she's received my money (almost $100 and another shipment is scheduled to go out VERY SOON) more she doesn't respond. She needs to be banned from being able to sell products. EXTREMELY UNPROFESSIONAL!! Where are my Wraps that I was PROMISED? I also should be compensated.... at this point.

User's recommendation: DO NOT ORDER FROM MS LATRUTH.

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ID
#2052905 Review #2052905 is a subjective opinion of poster.
Product
It Works Loyal Customer Subscription
Pros
  • Will discuss
Cons
  • Disgusting
Preferred solution
Let the company propose a solution

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Verified Reviewer

It Works - Cancel my esuite and wish to remove my payment information

1.0
Details
I cant access esuite and cannot find my username
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ID
#2044848 Review #2044848 is a subjective opinion of poster.
Product
It Works Loyal Customer Subscription
Pros
  • Stretch marks
Cons
  • Idk
  • Not all the great
Loss
$139
Preferred solution
Remove my payment information

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Verified Reviewer

It Works - I want to cancel autoship

They are charging my card without me wanting the product
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ID
#1990042 Review #1990042 is a subjective opinion of poster.
Product
It Works Loyal Customer Subscription
Pros
  • I never had any pros
Cons
  • Everything so far
  • Charged my card without authorization
Loss
$80
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It Works - I don't want to keep getting charged for shipments

1.0
Details
This *** sucks, I dont want to keep getting charged
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ID
#1969675 Review #1969675 is a subjective opinion of poster.
Product
It Works Loyal Customer Subscription
Cons
  • Sucks
Loss
$31
Preferred solution
Full refund

It Works - Cancel account

1.0
Details
I was not aware that I would get charged every month, and that I cannot cancel until my three months I can no longer use it works due to no job please cancel my account and give my money back thank you
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ID
#1926002 Review #1926002 is a subjective opinion of poster.
Product
It Works Loyal Customer Subscription
Pros
  • When i had my money
Cons
  • Not refunding
Preferred solution
Full refund

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Verified Reviewer

It Works - Refund

2.1
Details
I had two autoships and I decided I wanted to cancel both autoships. I was aware they charged $50 to cancel the membership. So, I payed $50 on May 3 and then canceled the other autoship May 11 after I was charged May 8 with $58 for the autoship. So, I was charged another $50 for no reason, I wasn't given a receipt. I contacted It Works and had two employees not answer my question and the third employee claimed I canceled my autoship May 8. However, if that were the case then why did the woman who I contacted May 11 tell me my membership wasn't canceled and charged me $50. I want my $50 refund, it's ridiculous that they are charging money for no reason especially during the pandemic.

User's recommendation: Terrible experience.

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ID
#1923631 Review #1923631 is a subjective opinion of poster.
Product
It Works Loyal Customer Subscription
Cons
  • Affordability
  • Hidden fees
  • Taking money from account for no reason
Loss
$50
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It Works - Want to cancel my account but can't

1.0
Details
I signed up for the 3 month package to help a friend who was talked into being a distributor. They are already sending me a second shipment of a product I won't use but I can't access my account to change it and to make sure I can cancel after the 3 months. The password I set up doesn't work and there is no way to contact them online without getting into my account. There is no phone service due to pandemic. I can see I am going to have legal problems with this company. They seem to be deliberately locking me out of my account. I have never in my life had so many problems navigating a company website and I have daily experience in that area.

User's recommendation: Think twice.

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ID
#1849161 Review #1849161 is a subjective opinion of poster.
Product
It Works Loyal Customer Subscription
Cons
  • No customer service
Preferred solution
Commit to no further charges after final order agreed to in May 2020. I want no further dealing with this company
1.0
Details
I signed up for the auto ship thinking I could cancel anytime I wanted. Turns out u can’t. I’m moving out and can’t afford these products anymore and I really didn’t notice a difference at all. So to me it isn’t worth it. I signed up in April and it still won’t let me...
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1 comment
Anonymous
#1720224

Call your bank and have them put a block on your account for this company. That will stop the auto ship withdrawals out of your account.

ID
#1594797 Review #1594797 is a subjective opinion of poster.
Location
Thornhill, Ontario
Product
It Works Loyal Customer Subscription
Reason of review
Poor customer service
Preferred solution
Let me stop the auto ship PLEASE. I’ll pay the 50$ I don’t care I just can’t spend 170 anymore

It Works Reviews

  1. 757 reviews
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  4. 37 reviews
  5. 57 reviews
It Works reviews
1.9
Details
I'm absolutely appalled by what happened with this company. I was interested in the Hair/Skin/Nails pills and contacted a "friend" that was a rep. I asked multiple times to confirm that I would not be enrolled in auto shipments, she assured me that I would not. So I...
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ID
#1429750 Review #1429750 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Product
It Works Loyal Customer Subscription
Cons
  • Dishonesty
  • Not refunding
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund

It Works - Cancel order

thank you so much! you were a huge help!
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ID
#1398765 Review #1398765 is a subjective opinion of poster.
Location
Cambridge, Massachusetts
Product
It Works Loyal Customer Subscription
Reason of review
Good customer service
A rep from out of state found my daughter online and fat shamed her in to buying the product.She is only 17!!! She used it for two months and I made her cancel it!. The rep told my daughter it was a trail period and it ended up enrolling her in a loyalty program. They...
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ID
#1080040 Review #1080040 is a subjective opinion of poster.
Product
It Works Loyal Customer Subscription
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution