Not resolved
1.7
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
2 comments

The shipping is ridiculous.I paid $20.45 for 2 day shipping and didnt get my product until a week later.

Plus still waiting for product i ordered a month ago.

All they tell me is my product is on the way.Poor customer service,

Review about: It Works Customer Care.

Reason of review: Problem with delivery.

Had an Experience with It Works?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Memphis, Tennessee, United States #1298430

Wish I would have read this review before I ordered from them.I have been waiting on my order now for 6 days and was told it was on the way but the tracking doesn't show any movement.

I cancelled my auto refill and was told to call back if I don't get the product in a few days and they will then give me a full refund.

They charge you immediately but product doesn't deliver for two weeks.Terrible customer experience

Anonymous
Fort Worth, Texas, United States #1285346

Sometimes the products go on back order because they sell out so fast.This is the reason for the wait most times.

They should communicate that with customers though.

The do have good products, it would be a shame to lose people for a minor customer service issue.Maybe they should focus on that part of the business more.

You May Also Like