Manufacturer: It Works Category: Customer Care Clear all filters (36 of 36 reviews match)
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My niece started selling It Works products. She asked me if I would place an order, which I did. I wasn't happy at all with the coconut oil product. The next thing I know I was charged for another month's worth of product. I didn't sign up for a recurring order, but...
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Anonymous
Lala

Product could've been to watery because it's coconut oil it will get watery in heated environments....and your nice should of explained that you can be a member by paying 50$ ...

1.1
Product
It Works Customer Care
I didn't like
  • Fact that i never wanted a recurring order
  • Cancellation policy sucks
  • Product is too watery
#1083551
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It works company wouldn't buy back my 3 un-opened bottles.
Terrible customer service, I asked the distributer if they would buy back my 3 un-opened bottles of fatfighter and she keeps giving me excuses after excuses. Then I tried the main company and they brushed me off as well. Not a very good company to doing business with...
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Anonymous
Sue Black

You need to call them back because they would not refund my money back because I opened the bottle of vitamin pills which cause me severe stomach pain and nausea. An agent tol...

Anonymous
Anonymous

Why do u want a refund if u never even used them... Why even buy them duhhhh ***

1.3
Product
It Works Customer Care
#1082679
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After waiting for 2 hours...no exaggeration! I was hung up on. I did not even hear a hello. Just a hang up. While waiting I was told that my time was decreasing... once I got to approximately 15mins left... the hold time started to increase. I noticed that I was...
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1.0
Product
It Works Customer Care
#1082397
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It Works - Horrible

#1083493
It works has been stealing from me for literally over 6 months. I didn't consent to any loyalty package and I got signed up for one. Haven't received but one bottle of product and I was confused as to why I was still recieving them. I asked to speak to a manager and they never called me back and made me wait on hold of literally 50 minutes. I would not get involved with this company at all.
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It Works - Passed and ripped off!!!!

#1080196
1.0
Details
Auro shipment is a joke..i paid 110 for a starter kit, and now being charged a 154 for something i have not received!! Customer service is a joke! NO ONE SPEAKS ENGLISH! BEWARE DO NOT BUY FROM THEM!! ITS A SCAM
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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It Works - Horrible

#1068199
I am not waiting 33 minutes to speak with anyone. i just want my money back. Thtas not asking for much.
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It Works Customer Care Review

#984085
2.3
Details
Refused shipment in July 2016 through united states postal service. Have copy of refused package papers. Have yet to receive refund, have made several calls to company with no results. Company refuses to do anything.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Today and waited 50 minutes to talk with someone and could not hear or understand not a very good start to doing business with it works. Don't know if I will continue. Now what I said was not enough directing me for more words. This is very frustrating as I said not a...
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1.3
Product
It Works Customer Care
I didn't like
  • Costumer service
#1079235
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" So I have an order being processed that should have NEVER been processed, AND we moved since i originally cancelled the autoship leaving me with no way to return the box. I may have no choice but to block the transaction via my bank...which will charge a fee as well. It Works...
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3.0
Product
It Works Customer Care
#1079225
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Ordering products online from this company is a BREEZE.Credit card, Pay Pal, you name it they process your payment in one click. Cancelling autoship orders, however, requires an act of congress. You have to open a ticket, which disappears into a vault never to be seen...
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1.0
Product
It Works Customer Care
I liked
  • How easily it was for them to take my money
  • When they kept pushing there products on me
I didn't like
  • Lying to loyal customers
  • How it feels like a scam and have to go to the doctor to cancel
  • Misleading
#1073116
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The costomer service was *** !!!- you would think ..If something happens more then once u fix it .. I didn't even realize the took. It out because not everyone can do *** on the weekend .. When businesses don't work on weekends !! So I called today and there wasn't ***...
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Product
It Works Customer Care
#1072294
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It works actually has really good high quality products. I've tried or used most of them. I always find myself wanting to go back. However, the company culture is really off putting . Their marketing is so superficial and their customer service is horrendous. They do...
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Anonymous
Anonymous

I am sorry for your experience with It Works I actually can help you with your ordering and offer 40 percent off any product of your choice. Contact me today 8166736695 or Myr...

2.5
Product
It Works Customer Care
#1069229
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I need to check a shipped and no one is able to answer the phone so I can find out what is going on with it
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Anonymous
Byanca

I am a distributor for It Works and I will love to help you. have you received help with this issue I can assist and for your trouble offer my discount of 40 percent off a sin...

4.1
Product
It Works Customer Care
#1066209
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I ordered the skinny pack and found out (the hard way) that I was allergic to some ingredients. I called SEVERAL times customer service because I would get out on hold for as long as it took me to hang up when I asked for a supervisor. Or I would just get hung up on...
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1.3
Product
It Works Customer Care
#1036847
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