I signed up for the three month autoship. After the third shipment, I contacted the distributor and cancelled.
Then I received two orders the same day. I called the distributor, she said she would take care of it. Then I got two more shipments a week later. So I called the company.
I couldn't send back the two before because it was too late. But they said that they would cancel the order and gave me a shipping label to send the two most recent orders back. Which I did. So then they charged me $18 for shipping.
I called again and spent an hour and a half on the phone (58 minutes waiting). I was told they couldn't refund the shipping. I said this was your mistake not mine. So they had to send it to corporate to see if I can get the refund.
So I ended up with two orders I didn't order and cheated out of $18. I called the distributor.
She said she had quit because of all the trouble that her customers were having. BEWARE!!!!!
Product or Service Mentioned: It Works Subscription.
Reason of review: Poor customer service.
Monetary Loss: $153.
Preferred solution: Full refund.
Location: 908 Riverside Dr, Palmetto, FL 34221, USA