I called in because they messed up my autoship order. After the rep literally argued with me denying something on my account, even though I could prove him wrong with an email I had, he said that I was responsible for the shipping to return and had to wait regular shipping for what I should have gotten originally.

They are not accountable for their own mistakes! I did not order the Thermofit, didn't want it, but now I am paying to send it back. I am close to stopping ordering and switching back to Le-Vel after this!

I just wanted my vitamins and hair skin and nails! It Works needs to care about their customers more.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Location: Sugar Land, Texas

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