I called in because they messed up my autoship order. After the rep literally argued with me denying something on my account, even though I could prove him wrong with an email I had, he said that I was responsible for the shipping to return and had to wait regular shipping for what I should have gotten originally.
They are not accountable for their own mistakes! I did not order the Thermofit, didn't want it, but now I am paying to send it back. I am close to stopping ordering and switching back to Le-Vel after this!
I just wanted my vitamins and hair skin and nails! It Works needs to care about their customers more.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
Location: Sugar Land, Texas