I have never left a review for any product or service. This time, I felt that I just couldn't let this one go.
I purchased the tummy wraps for $96; was excited to try it for my slightly in need of attention waist area - I was really hoping to tone and define my waist a little, despite the fact that I do exercise and am 5'11" and weigh 138 lbs. I received the product; I showered and decided to apply it and sleep in it overnight. When I got up in the morning I didn't notice a difference, but I felt it was only once and I would give it another try in 3 days as recommended by the manufacturer. Within a couple of hours, a rash appeared over my entire tummy and sides where the application was.
Raised bumps which were very itchy and uncomfortable. I called "it works" right away because I was slightly alarmed. A recording picked up the phone and said that the wait time to speak with a customer service representative would be 59 minutes!! I couldn't believe that any reputable company would expect you to wait "on hold" for an hour!
Anyway, I decided to tough it out and waited an entire hour for someone to pick up the phone - it was exactly 59 minutes!!! Obviously a pre-programmed set-up response by this company. After speaking with someone who was very vague and difficult to understand, I was told to email my request for a refund - I've never heard of such a thing. It took them several minutes to even pull up my order on the computer and was told over and over that he had to "speak to someone in the back " regarding the return policy.
I told him of my distain and hung up with the email information that he had given to me. I attempted to email "firstname.lastname@example.org" - the address that I was given and guess what - it is bogus - it does not exist. So I am left with the choice of calling again and being on hold for another hour or going away quietly which is what they, of course, hope for. What I request is that fellow women out there who are so tired of being taken advantage of and scammed by many beauty product companies pay attention to this review.
It will be worth my $96 loss if other women and possible future customers of this scam of this company decide not to fall prey to this garbage. Just say no and seek another way to target those well-earned love handles - I know I will!!
Review about: It Works Body Wrap.
Reason of review: Poor customer service.
Monetary Loss: $96.
Preferred solution: Full refund.
I didn't like: Customer service.