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Summary of It Works Customer Service Calls

1469 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
04:46 AVG CALL DURATION
13% ISSUES RESOLVED

Customers Contact It Works to Ask about:

Activation/ Cancellation:

  • “To cancel my subscription no more after this order Sept 22. CANCEL MY SUBSCRIPTION.”
  • “I havent recived my activation email”
  • “I need to cancel 2 of the things on my auto ship but i cant without being charged.”

Payments and Charges:

  • “Have been charged twice and I’m no longer a customer”
  • “Double charged”
  • “Payment”

Account:

  • “Point account issues”
  • “Someone change my password”
  • “Money was drafted out of my account without my permission”

Refund:

  • “I need a refund on my money. Transaction never went through but you guys took money out of my account and I’d like it back”
  • “Not refunded my money”
  • “Still waiting on my refund of a product”

Request for Information:

  • “Question on chsrge”
  • “Can’t remember my website”
  • “Question I cancelled my auto ship and was informed that I had some dollar point to use, I would like to order some products”

Return/ Replace:

  • “Returns/refunds”
  • “Return of money for website”
  • “Change a name on one of my distributers”

Cards:

  • “I am a loyal customer I need my credit card removed immediately”
  • “I need to up date my credit card info do not have my login ID”
  • “I need to up date my credit card info”

Website/ Application:

  • “Website won't change my auto shipment”
  • “Cancle website”

Employment:

  • “1099 form”

Shipping and Delivery:

  • “Shipping problem”
  • “I didnt get my package”

Product/ Service:

  • “Missing products”

Staff:

  • “Bad customer service”

Other:

  • “Need information”
  • “Need string”
  • “Commission check”

It Works Rating Stats

1.6 out of 5 stars
based on 356 reviews
See all 570 reviews

Rating stats

  1. 238 reviews
  2. 62 reviews
  3. 26 reviews
  4. 7 reviews
  5. 23 reviews

About It Works

Top 5 Likes about It Works

How nice they are while pushing 10 products on you, How easily it was for them to take my money, When they kept pushing there products on me, When i had my money, Thermofit

Top 5 Dislikes about It Works

Poor customer service, Deception, Because you cant reach anyone to stop it, Take your money but do not fullfill their commitment, Distibutors

Summary

It Works has been on the market since 2001. The company specializes in weight control, weight loss products and much more. It Works is known to offer the world's first naturally based body contouring line. The products are promised to deliver maximum results in minimal time. The offered supplements and cosmetics are of such categories as Ultimate Makeover, Body Contouring, FITworks, and Skin Care. They are intended for Youthful Skin, Stretch Marks and Scarring, Skin Tightening and Firming, Superior Nutrition and Detox. Some products can help to deal with Menopausal Symptoms, Muscles and Joints problems, as well as Weight Loss.

It Works reviews and complaints

It Works is ranked 102 out of 1086 in Health and Beauty category

Area Served

USA

Payment Methods

MasterCard

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It Works Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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