Placed order for cleanse on 3/12, was told on back order until 3/25. Haven't received the product or any further communication for IT Works. Called customer service (took 23 minutes on hold before speaking with a rep), they stated that cleanse now on back order until 4/8. Totally unacceptable. They will do nothing. Wanted to cancel order and stop with the loyal customer but they wanted to charge a $50.00 fee. This company obviously doesn't care about customer satisfaction.
Come to find out a friend placed an order for cleanse on 3/23 and it's already been shipped and received. Truly how does this happen?! They need to own their mistake and rectify this situation.
Will not recommend this company or products to anyone! Very dissatisfied.
Product or Service Mentioned: It Works Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $43.
Preferred solution: Full refund.
It Works Cons: Take your money but do not fullfill their commitment, Customer service.
Location: Hopkins, Minnesota