Deborah W Wzv
map-marker Portland, Oregon

Deceptive charges

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No numbers worked! Was put on monthly subscription by distributor unbeknownst to me! No way to contact to disput or cancel!
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Loss:
$80

Preferred solution: Let the company propose a solution

1 comment
Guest

That’s fraud. Report it to your bank.

So many distributors promoting because not being truthful to their loyal customers about this.

How they feel good about themselves is beyond me. Cancel card and get new one.

Patrise M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to end my automatic shipment

I was connected to the wrong number I was not able to speak to anyone about it works instead it was car I sure
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Pros:
  • Havent found one yet

Preferred solution: Cancel my subscription

Brenda T Kyc

To cancel my subscription

Doesn't work for me, so I'm not spending $69 a month for it. It didn't work for me.
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Preferred solution: To cancel my subscription

Tina P Lby

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want my card removed

DSent me to someone that has nothing to do with why I called
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Pros:
  • Felt sick

Preferred solution: My card removed

User's recommendation: Don’t buy

Itamar Evg
map-marker Mesa, Arizona

I want to cancel my distributor account

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The number I was told to call us no longer a working number.
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Shirley h Yxw

Cancel order

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Need to cancel on medicine can't use any product with caffeine
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Loss:
$87

Preferred solution: Cancel

Lania S

Return product

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Choas. Period. I was in contact with a distributor here local and I told her I only wanted the product for 1 month to see how it worked for me. She was running a special for a discounted price. She set my cart up and I paid for the order. I was told by her I could cancel anytime no hassle. I was charged for a second shipment even though I only wanted 1 month. She has ignored and not tried to help me at all. There are no company representatives to talk with. All phone lines are disconnected. I now have over $200.00 worth of product I can do nothing with. I want a refund and shipping labels to ship this BS product back.
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Loss:
$222
Pros:
  • No pros all cons
Cons:
  • No customer service help
  • Distributor false information
  • Charged my card without authorization

Preferred solution: Full refund

User's recommendation: NEVER PURCHASE THIS PRODUCT

1 comment
Machele Imf

Luckily, it appears you used a charge card. Dispute the charge and explain the lack of response from them, etc. If they contact you, tell them to send a pre-paid mailing label and you will return the unwanted order to them.

Lizveth C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to cancel autoship

They are charging my card without me wanting the product
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Loss:
$80
Pros:
  • I never had any pros
Cons:
  • Charged my card without authorization
  • Everything so far

Preferred solution: Full refund

Anonymous
map-marker Yakima, Washington

I want to buy it works supplement

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Nobody anwers bad cjstomer service
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User's recommendation: noooooo

1 comment
Kristen D Yke

Have you not read the 1800 complaints on here? why in the *** would you want to buy anything from there?

Products are awful and they absolutely don't work. I mean come on, how are vitamins going to help someone lose weight?

if they worked, this would make every major news channel. lol..It's nothing more than a "legal" pyramid scheme.

Peggy W Lgf

I believe this is a scam

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I think this is a scam was not told you had to keep it for 3 months have tried canceling from month one does not work none of the phone numbers work
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Loss:
$123
Cons:
  • Cannot delete account yourself online

Preferred solution: Full refund

Anna K Rdq

I need to cancel my account but it is still charging me

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I cancelled my account 2 months ago and its still charging me and auto shipping me coffee and making me pay the $20 for the website fee! Please help. I want my money back.
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Loss:
$40
Pros:
  • When i had my money
  • Good products
  • How easily it was for them to take my money

Preferred solution: Full refund

McKenna B Wqe

This Company sold products to my underage daughter

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They sold products to my 16 year old daughter then when I went to discuss it calmly with customer service...NONE of their phone numbers work and have been disconnected! She has messaged her "distributor" to cancel the order weeks ago...but NOTHING has been cancelled!
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Loss:
$79

Preferred solution: CANCEL MY SUBSCRIPTION! Id #14235549

Cassandra H Msr
map-marker Cabazon, California

It sent me to a auto repair number

Dont Im sorry but if you are going to want customers to come back again you need to be able to have their distributor able to cancel their orders because I have been charged twice and it over drew my bank account so I need an answer of a call

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Loss:
$80
Pros:
  • Product is good
Cons:
  • How they have control over your money

Preferred solution: Full refund

1 comment
Kristen D Yke

The distributors can 100% cancel your autoship. if she's telling you differently she's lying.

They signed you up so they should have all your log in info, ask her for it. Once she gives it to you, you will see it won't work, then she'll play dumb and tell you to call customer service,knowing they shut their phone lines down back in January.

Go file a complaint on the Better Business Bureau website, ItWorks answers them all over there and don't even check this site. If you file over there, they will definitely respond to it.

Anonymous
map-marker Chicago, Illinois

Trying to return

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My dr. Took me off caffeine in 2017..this product loaded with it and made me very sick to my stomach and lightheaded.
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User's recommendation: If not using caffeine, do not use.

Racquel L

I cancel my account do to them overcharging me and me being allergic to their product they refuse to cancel my account are refund me my money back

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To cancel my account at Auto shipment also they are charging me twice every month and I shouldn't be
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Loss:
$180
Pros:
  • Are no pro for me

Preferred solution: Full refund

User's recommendation: I do not recommend them at all they are very unprofessional the customer care numbers are wrong

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