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Complaint

Complaint - It Works review
One of the people who sell YOUR products for YOU decided it would be okay to go on a racist rant. She is still employed by you guys and I will be posting this to my colleges Facebook page to ensure no one gives their money to a racist tolerate company.
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Review
#1738140 Review #1738140 is a subjective opinion of poster.
Service
It Works Customer Care
Reason of review
Poor customer service
Preferred solution
Get rid of the racist employee
Tags
  • Racist And Bigoted

Canceling

3.3
Details
I am sure the product works bit literally it has you drink 1 cup of this for the entire day eveyday until you drop the weight you want... So... of course it will work, you would be starving your body.
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Review
#1736426 Review #1736426 is a subjective opinion of poster.

Misleading rep

1.0
Details
I was not told about a 3 month commitment for autoship!!!
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1 comment
Cordney
#1791144

File with the BBB. There's actually a alert up right now on there over this exact thing.

Review
#1734777 Review #1734777 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution

Return products

5.0
Details
Asked for my account info and said will process a return label, but they asked for all my info social and address and email address, Ive never had that happen before and then said itll Be 1-2hrs before I can get you your return label were having a system update
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1 comment
Anonymous
#1791433

There would be no reason for them to ask for you social security number, just to get a return label.I hope you didn't give it to them.

Review
#1731094 Review #1731094 is a subjective opinion of poster.
Pros
  • It works
Reason of review
Exactly as described/ advertised

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The coffee is good and works

If one dollar equal one point why do I only have 46.8 points I have been buying coffee for two people and spend 132.00 or so each month for 4 or 5 months now how do you give the points
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1 comment
Anonymous
#1791438

You probably aren't going to get a response on here from them, you need to call their customer service. I'm assuming you sell for them?hopefully you get out before you lose a ton of money.

Review
#1730025 Review #1730025 is a subjective opinion of poster.
Service
It Works Customer Care
Pros
  • I love it works through and through
Cons
  • Will not let you cancel
Reason of review
Poor customer service
Preferred solution
Points

Y'all charge me for an extra month I didn't agree on when it was only for 3 months .

I want my last order canceled immediately!!!!!!
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1 comment
Cordney
#1791145

You need to go over to the Better Business Bureau site and make a complaint. ItWorks seems to settle them over there for the most part.

Review
#1729174 Review #1729174 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund
I have never signed up to be pre billed every month I have called on multiple occasions complaining and they are still charging my card till this day.
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1 comment
Anonymous
#1791442

Sadly, reps are taught not to tell you about the auto ship and that's usually why most of them will "offer" to set up your account for you,they don't want you seeing that you have to buy 3 months worth. Then, even though they don't tell, when you go to cancel they make you pay a $50 dollar cancellation fee.

It's a shady business. My advice is to file a complaint with the Better business Bureau to get your money back.

Then tend to settle the complaints over there. There's actuallyy a red alert on that company over at the BBB about this exact same thing happening to hundreds of other people.

Review
#1720873 Review #1720873 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
I will never order or refer anyone to buy anything from this company they are horrible and customer service is trash

Card was charged without authorization and I was still on the 3 consecutive months

1.0
Details
I was charged $43.95 November is my last month which is the the 3 months of the agreements.
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1 comment
Anonymous
#1793086

They'll keep charging you even after your 3 months if don't cancel. Reps don't tell you that.

Review
#1717833 Review #1717833 is a subjective opinion of poster.

Charges

5.0
Details
Refund for the payment not necessary
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Review
#1714803 Review #1714803 is a subjective opinion of poster.
Reason of review
Problems with payment

Place an order

My order was missing the 2 Day Detox. I have only received the Greens. Is there a way I can get my Detox shipped out to me again?
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Review
#1712030 Review #1712030 is a subjective opinion of poster.