Adriannah Zin
map-marker La Verne, California

Missing item in order

I did the 3 for 1 special on skinny brew and only received 2 bags
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Icsha O Mjj

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Verified Buyer

I haven't received my starter kit

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It Works - I haven't received my starter kit
I have not received my packages, but you are taking payments and both customer service number DO NOT WORK
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Loss:
$358

Preferred solution: Full refund

Miah C Kyq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Card was charged

I brought a pack of wraps one time why is my card being charged again I want to dispute it
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Loss:
$69
Cons:
  • No working phone numbers
  • Unable to reach customer service
  • Waste of time & money

Preferred solution: Full refund

Alexa O Xrs

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Verified Buyer

No package

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It Works - No package
I order from you guys on april 27th 2020 and my package hasnt even been sent yet. I keep trying to call and it wont go through. The other numbers say they are disconnected.
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Preferred solution: Deliver product or service ordered

Krystal S Xfa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want to cancel my order

Well I never got through to an actual person after pressing no to all the questions it hung up all I want is my order to be canceled please I was told I would only be charged for 3 months for the loyalty program and here it is October and I'm still being charged please stop charging me
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Pros:
  • I dont know
Cons:
  • Just dont work

Preferred solution: Want my order canceled

1 comment
Guest

About the only way that I've seen to get them to stop charging you is to go files a complaint on the B B B website. Everyone that makes a complaint over there, is being issued refunds, ItWorks answers all of them,so if you file, you will get a response from them.

This company is already in hot water with the FTC for this scam they're running.

Awful, awful company and so are the reps that are selling this crap to people. They know exactly what they're doing and are as shady as the owners!

Deanna P Cbs

Did not see any results

Did not like the results of your product
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Pros:
  • No pro and cons
Cons:
  • Did not get products
  • Take my money

Preferred solution: Cancel any future shipments

Jennifer B Nyg

To cancel my it works account

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To cancel my it works account
I want to cancel my account they took money out my account without me knowing
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Loss:
$121

Preferred solution: Full refund

Karen K Evt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Returned a product never got refund

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For month of august when package came i did not open it just put return to sender, never got a refund. I contacted my consultant this month to cancel my subscription was charged for the product but never recieved it yet. Product just did not work.
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Loss:
$83
Pros:
  • Ships directly to you
Cons:
  • Hard to get a hold of someone

Preferred solution: Full refund

Hailey J Moq

Cancel account

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It Works - Cancel account
I've been trying for months to cancel my account and membership but every number I call, it takes me to a robot then hangs up. I keep getting charged for product that doesn't work for me and cannot afford.
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Loss:
$188
Pros:
  • No results
  • How easily it was for them to take my money
Cons:
  • Sales people do not tell you about the 3-month commitment

Preferred solution: Full refund

1 comment
Kristen D Yke

Venice, only two things you can do is ether file a complaint on the Better Business Bureau website,since ItWorks does answer all of them over there or go to you bank, tell them you lost your debit card and get a new one sent so they can no longer keep charging the one they have on file. And stay away from buying from MLM companies, almost all of them have an autoship that is required, and reps like to keep that to themselves.

Laura P Wma

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I missing one product ultimate body applicator only send me one pay for two

It Works - I missing one product ultimate body applicator only send me one pay for two
I missing one my products that ultimate body applicator you only send me one and pay for two
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Cons:
  • Hard to contact

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Peoria, Arizona

Tired of the run around

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Twice I've ordered the Buy One Get One promotion and twice I've received only one. I submitted two tickets and all that happens is that the tickets are cancelled and I've been told to contact them if I need help placing an order. I placed the order and I just wanted it filled correctly. I'm also disgusted with an autoship for e-suite access that i didn't know about. I cancelled that and once I did I can't even view my own orders. I contacted Customer Service through the Chat option on Friday to switch back to a Loyal Customer instead of a Distributor. Now I can't access either account! UGH!
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User's recommendation: Don't go there!

Carolyn C Jid

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Verified Reviewer

I want them to stop charging me

It Works - I want them to stop charging me
please cancel my subscription to itworks I can't afford it anymore.. I need my money put back in my account
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Loss:
$68
Cons:
  • Because you cant reach anyone to stop it

Preferred solution: Full refund

Carla D Nrx
map-marker Washington, District Of Columbia

To cancel my account

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I was sent to all kinds of sales
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Preferred solution: Cancel this product

User's recommendation: I would not recommend this product

MorganElizabeth M Lae
map-marker Cypress, Texas

The product is horrible

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So it was my first time trying the product from another distributor and did not give me enough information on it and suckered me out of the product and my money and I want my money back I can spend $15 on something else reasonable other then this crap and I hope no one tries this it is a rip off they will not talk the product back if you opened it either.
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Pros:
  • No pros
Cons:
  • Want refund
  • Unproven results
Denyse M

Because I want it to stop it doesn't work

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Updated by user Nov 09, 2020

There are phone numbers and all of them are disconnected! Also the live chat doesn’t even work!

Original review Oct 10, 2020
Keep getting charges and dont want the product anymore
View full review
Loss:
$408
Pros:
  • No taste
Cons:
  • No customer resulotion

Preferred solution: Full refund

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