It Works
Reviews and Complaints
Can’t get a hold of anyone to help me
I was trying to add myself to become a distributor and had a code to use this was the last day and I kept getting routed to the wrong person to sign up under. So frustrating this was the last day!
Preferred solution: I’d like to become a distributor only my code was to be expired tonight and I couldn’t get anyone to help me. Is there not a 800 customer service number....
Cancellation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to cancel the membership
Preferred solution: canselling my membership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Preferred solution: A refund and cancel subscription.
Charged my account with out me knowing
It's confusing and I just want my money back. I honestly didn't care for the fact that there was more offers than talk time and reassurance that it wasn't a scam..
Need to cancel.canceled last month but yiu still still took out for it.wiuld like my money back.thanks
Want to end Automatic order .i canceled last month but yiu took out anyway.want refund for this months order.
User's recommendation: Doesn't work for me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never signed up for auto ship
- Not being informed about a cancellation policy
- Diarrhea
- Just dont work
Preferred solution: Full refund
User's recommendation: I will not recommend it...this is taking advantage of older people
I want to cancell order
I want my membership canceled. Any future orders cancelled as well. I already disputed the charge on my card since I can't get through to talk to someone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipment of gummies
Preferred solution: Deliver product or service ordered
User's recommendation: Ask a lot of questions before you agree to buy
Do not become a distributor
I signed up as a loyal customer with ItWorks in May. Had some great results with the products so I finally jumped on as a distributor. Big mistake.
The friend that sold it to me was very enthusiastic and was apparently, making good money. I'm not sure how true that was, but I bought into it. I was told there were distributors who didn't make any money for months, but now were "rockstars." So I was like, cool, can't wait to earn more money.
Unfortunately, three months later, I have hardly made any money, and I've devoted a significant amount of time to "empty promises," ridiculous "bonuses," and have spent an obscene amount of money just to be "commission qualified."
My friend harassed me about it for weeks, at the same time, my debit card had become compromised, and I had to shut it down and wait for a new one to arrive. she told me to go get a pre-paid card instead - Really? Why would I have done that? I told her, look you're just going to have to wait until I get my card in.
So, onto the sign up...
First, do not let any other distributor tell you that it's only $99 to sign up. It's not. It's $113.00 and your kit takes about 3 weeks to arrive. And, ItWorks miraculously runs out of their mini-defining gels that go with the business kit. They issue you a $20.00 product credit, which is laughable, because there's not one item under $20.00, except for their "fab wrap."
All you have in your kit is one box of wraps to try to sell to people for $25.00 each to make your profit back. On the outside looking in, I wouldn't spend that much on these things. Even if you sell all of them, you're still not making your investment back.
I did get 4 loyal customers within 30 days. Thought I was going to get my $100.00 fast start bonus. Never did. My four loyal customers ended up canceling on me after 45 days because they couldn't afford the products. Heartbreaker, but hey, you can't afford it, I'm not going to pressure you to buy.
Working another several weeks, I realized I couldn't even afford to do my own auto shipment to stay commission qualified.
I recently began to become weary of some of the distributor leaders in my group. Especially, after some of the other distributors in my group told all of us they lost 50 pounds in 4 months on these products. This made me scratch my head because some of them had disclosed a much longer and different time frame to others. In addition, they didn't look like they were in need of losing that much weight. However, when those Facebook "distributor" events come around, these girls put on a show and shorten their time frames. Even then, they are still telling people THEY DIDN'T DIET OR EXERCISE on these products. I did and I lost twice the amount of weight than I normally would have by just dieting and exercise alone. I just couldn't tell people not to diet or not to exercise. That's not me.
I considered myself a responsible distributor, telling people the wraps don't make you lose weight, not to overcrowd products all at one time, and to watch what you eat and exercise 3-5 times a week. However, I've got my "leaders" telling people they don't have to do that. Most of them are in need of exercise.
A couple of things you need to know incase they are "glorified" to you:
I found out the "wrap rewards" expire after a certain amount of time. Wrap rewards give you one box of wraps for $25.00 (normally they are $59.00). Yes, you still have to pay for "rewards."
I found out "Ruby" bonuses are payable over the course of several months - forget that $500 you thought you would see in one commission check… simply not true - read the fine print.
Don't let anyone tell you that if you run an $80 BV shipment, you'll be commission qualified. My "not commission qualified" status didn't disappear until AFTER I reached over $400.00 Mind you, $245 of this was from my own purchase. So that 80/150 BV/PBV is absolute ***. The ItWorks Commission Plan is so convoluted and barely understandable that you wouldn't figure this out, until I did above. You'd keep wondering WHY you weren't commission qualified after running an $80BV shipment.
The girls in your leadership circle can make you scratch your heard - I don't know about them, but I don't like working 24/7, 365 days a year, completely ignoring my family obligations or spending time with my husband, daughter and dog. I hear some of these stories of these women who are my leaders, who have flat out said, they have worked around the clock while their husbands take care of their children and they sit on their phone or computer all day and "Make Money." I can't operate like that. I have to talk to my husband and my daughter. My daughter alone always wants to play and I should be able to do that without the need for my phone in my hand.
Your leaders have their favorites, that is, those distributors making the most money, get the most attention. Pretty much anyone who was diamond and above got showcased on the Facebook events. I think one girl used my photo for losing 20 pounds in 4 months, but she wasn't really part of my upline. My actual diamond leader used her favorites for Facebook events.
The friend that signed me up has attended wrap parties of other distributors and has asked others to go to events. Not me. I have had to do my own thing since day 1. Which is okay, as I wasn't always a fan of a lot of what the distributors were telling me on how to sell the products. It's almost like they wanted you to be deceiving about them. Since I took the products, I knew better. I wasn't going to push something on someone that I had not tried.
Distributors are giving MEDICAL advice. People with real ailments were asking distributors if their products were safe for said ailment. I would never have said yes to anything. My immediate response was "please go check with your doctor as to whether or not you can take this." Especially moms that are breastfeeding, have thyroid issues, IBS, etc. I always encouraged potentials that if they had anything they believed might interfere with their condition, they needed to check the product over with their physician, and I always gave them the product ingredients and information for them to take. I'm a paralegal and I STILL don't give legal advice - even being in the game for 17 years!
The long and short of this post is that unless you are diamond and above, have significant sums of money to start, you're not going to make any money with this company - AT ALL. You're going to quickly realize you're spending way more than you're making. The photo I'm attaching proves it.
What ItWorks won't tell you is that a lot of their "billion dollar" profits are made from the distributors who are working to make their own commission. As stated above, distributors have to haul in $400 in sales per month, to stay commission qualified. You put in $400 of sales to get approximately $24.00 in commission. You have to put out SIGNIFICANT money of your own money to attend events (bridal shows, street fairs, etc.), buy products, etc. to "stay in the game." It's too much. But your "upline" doesn't care all that much. They are still getting paid.
And trying to get other distributors on board with you, forget it. You won't have much success with that either. Again, unless the have significant sums of money to advance into their "business", they'll end up in the same boat as you.
Now, I like the products. I probably should have remained just a loyal customer, but I thought I could get people on board because I felt good and was looking good and I wanted others to feel the same way. Ah well, lesson learned. I'd be very curious about the turnover rate of this company. They won't show you that. They won't show you what amount of money distributors have had to put forth over the course of months or years to be where they are at. I can't afford to put thousands of dollars into something that's making me a profit of $24.00. I don't have that kind of rich lifestyle.
- Cleanser
- Stretchmark
- Thermofit
- New you
- False new distributor tactics
- Telling people not to diet or exercise
Preferred solution: I would like the $113.37 back from the purchase of the business kit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMake consumers aware
A rep from the company contacted me thru email stating it's a manufacturer date and has a shelf life of 2 years. I explained that even so that's disgusting to be drinking something that has been sitting around for over a year before buying it.
And no resolution as to be forced to buy the product for 3 months. DO NOT BUY
Preferred solution: Full refund
User's recommendation: Do not Buy
Payment issues
Preferred solution: Full refund
User's recommendation: Make sure you know what you're signing up for
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI haven't received my gummies
- Did not get products
Preferred solution: I would like my gummies plus extra two bottles
User's recommendation: Don’t order anything from it works
I was charged 88.18 for product I didn’t order I ordered 2 bottles of the slimming gummies and that’s it it didn’t do the repeat order so I am very upset want to get my money back
User's recommendation: I will tell them do not buy from this company
Ordered a 90 Day Coffee Challenge For Mother They Took Another $75 Out Of Account
- Good products
- Auto pay uninformed
Preferred solution: Full refund
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Hello Giselle, We are sorry to hear about this matter. Based on your review, It Works!
will need some additional information such as email address, phone number, full name or address to locate your account. We would love to help and of course, it's totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Pissed Consumer. Also, as an alternative It Works!
Customer Support can be found at https://itworks.com/contactus . This site also has a Chat service available. Furthermore, you may log into your back-office portal and submit a support ticket.
We look forward to reviewing this matter and we will await your reply. It Works!