Giselle G Zug

Can’t get a hold of anyone to help me

I was trying to add myself to become a distributor and had a code to use this was the last day and I kept getting routed to the wrong person to sign up under. So frustrating this was the last day!

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Preferred solution: I’d like to become a distributor only my code was to be expired tonight and I couldn’t get anyone to help me. Is there not a 800 customer service number....

1 comment
It Works Compliance

Hello Giselle, We are sorry to hear about this matter. Based on your review, It Works!

will need some additional information such as email address, phone number, full name or address to locate your account. We would love to help and of course, it's totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Pissed Consumer. Also, as an alternative It Works!

Customer Support can be found at https://itworks.com/contactus . This site also has a Chat service available. Furthermore, you may log into your back-office portal and submit a support ticket.

We look forward to reviewing this matter and we will await your reply. It Works!

Terena Wnb

Cancellation

Orden médica de acuerdo a mi condición de salud no puedo por este motivo consumirlas muchas gracias espero que comprendan
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Ludrose L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to cancel the membership

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I need to cancel after watching some reviews on this company I want to cancel I don't believe it's for me. Please stop my orders asap.
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Loss:
$20

Preferred solution: canselling my membership

Joyce G Jzh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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I sent a package back the day I received it unopened well over a month ago. I do not want anymore shipped to me as I did not like the product. I still have not received my refund. I do not want anymore shipped please and Thank you Joyce Ginther
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Preferred solution: A refund and cancel subscription.

1 comment
Kimberly P Hom

Dear Customer, we apologize for the inconvenience caused. Could you please contact our customer service or compliance department in order to provide you further assistance and the best solution? Contact information: https://itworks.com/contactus Best Regards, Kimberly Pauch Compliance Coordinator compliance@itworks.com (786) 706-1095

Anonymous
map-marker Warren, Pennsylvania

Charged my account with out me knowing

It's confusing and I just want my money back. I honestly didn't care for the fact that there was more offers than talk time and reassurance that it wasn't a scam..

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1 comment
It Works Compliance

Hello, We are sorry to hear about this matter. Based on your review, It Works!

will need some additional information such as email address, phone number, full name or address to locate your account. We would love to help and of course, it’s totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Pissed Consumer Also, as an alternative It Works! Customer Support can be found at https://itworks.com/contactus .

This site also has a Chat service available. Furthermore, you may log into your back office portal and submit a support ticket.

We look forward to reviewing this matter and we will await your reply. It Works!

Anonymous
map-marker Atlanta, Georgia

Need to cancel.canceled last month but yiu still still took out for it.wiuld like my money back.thanks

Want to end Automatic order .i canceled last month but yiu took out anyway.want refund for this months order.

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User's recommendation: Doesn't work for me.

1 comment
It Works Compliance

Hello, We are sorry to hear about this matter. Based on your review, It Works!

will need some additional information such as email address, phone number, full name or address to locate your account. We would love to help and of course, it’s totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Pissed Consumer Also, as an alternative It Works! Customer Support can be found at https://itworks.com/contactus .

This site also has a Chat service available. Furthermore, you may log into your back office portal and submit a support ticket.

We look forward to reviewing this matter and we will await your reply. It Works!

Joyce S Thj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I never signed up for auto ship

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I just bought 1 bottle of slimming gummies. Next thing I know is, I am getting more bottles of this. It didnt work for me. I want this canceled immediately. It was never explained to me that it was going to be a monthly automatic renewal. I am very pissed off here
View full review
Loss:
$97
Cons:
  • Not being informed about a cancellation policy
  • Diarrhea
  • Just dont work

Preferred solution: Full refund

User's recommendation: I will not recommend it...this is taking advantage of older people

1 comment
Kimberly P Hom

Dear Customer, we apologize for the inconvenience caused. Could you please contact our customer service or compliance department in order to provide you further assistance and the best solution? Contact information: https://itworks.com/contactus Best Regards, Kimberly Pauch Compliance Coordinator compliance@itworks.com (786) 706-1095

Anonymous
map-marker Kinderhook, New York

I want to cancell order

I want my membership canceled. Any future orders cancelled as well. I already disputed the charge on my card since I can't get through to talk to someone.

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1 comment
It Works Compliance

We are sorry to hear about this matter. Based on your review, It Works!

will need some additional information such as email address, phone number, full name or address to locate your account. We would love to help and of course, it's totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Pissed Consumer. Also, as an alternative It Works!

Customer Support can be found at https://itworks.com/contactus . This site also has a Chat service available. Furthermore, you may log into your back-office portal and submit a support ticket.

We look forward to reviewing this matter and we will await your reply. It Works!

Angela M Qxe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shipment of gummies

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I ordered gummies probably mid-April and was charged for them. I still have not received any gummies yet BUT I have been charged again for gummies THAT I HAVE NOT RECEIVED YET!!! I think that's very unfair to customers because you all are making sure your money is secured, but the customer is not satisfied. If these gummies are being delayed, STOP CHARGING CUSTOMERS FOR PRODUCTS THAT THEY HAVE NOT RECEIVED.
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Loss:
$97

Preferred solution: Deliver product or service ordered

User's recommendation: Ask a lot of questions before you agree to buy

1 comment
Beth M Mfi

Contact them at https://itworks.com/contactus and you can use their chat service

Anonymous
map-marker Sicklerville, New Jersey

Do not become a distributor

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It Works - Do not become a distributor

I signed up as a loyal customer with ItWorks in May. Had some great results with the products so I finally jumped on as a distributor. Big mistake.

The friend that sold it to me was very enthusiastic and was apparently, making good money. I'm not sure how true that was, but I bought into it. I was told there were distributors who didn't make any money for months, but now were "rockstars." So I was like, cool, can't wait to earn more money.

Unfortunately, three months later, I have hardly made any money, and I've devoted a significant amount of time to "empty promises," ridiculous "bonuses," and have spent an obscene amount of money just to be "commission qualified."

My friend harassed me about it for weeks, at the same time, my debit card had become compromised, and I had to shut it down and wait for a new one to arrive. she told me to go get a pre-paid card instead - Really? Why would I have done that? I told her, look you're just going to have to wait until I get my card in.

So, onto the sign up...

First, do not let any other distributor tell you that it's only $99 to sign up. It's not. It's $113.00 and your kit takes about 3 weeks to arrive. And, ItWorks miraculously runs out of their mini-defining gels that go with the business kit. They issue you a $20.00 product credit, which is laughable, because there's not one item under $20.00, except for their "fab wrap."

All you have in your kit is one box of wraps to try to sell to people for $25.00 each to make your profit back. On the outside looking in, I wouldn't spend that much on these things. Even if you sell all of them, you're still not making your investment back.

I did get 4 loyal customers within 30 days. Thought I was going to get my $100.00 fast start bonus. Never did. My four loyal customers ended up canceling on me after 45 days because they couldn't afford the products. Heartbreaker, but hey, you can't afford it, I'm not going to pressure you to buy.

Working another several weeks, I realized I couldn't even afford to do my own auto shipment to stay commission qualified.

I recently began to become weary of some of the distributor leaders in my group. Especially, after some of the other distributors in my group told all of us they lost 50 pounds in 4 months on these products. This made me scratch my head because some of them had disclosed a much longer and different time frame to others. In addition, they didn't look like they were in need of losing that much weight. However, when those Facebook "distributor" events come around, these girls put on a show and shorten their time frames. Even then, they are still telling people THEY DIDN'T DIET OR EXERCISE on these products. I did and I lost twice the amount of weight than I normally would have by just dieting and exercise alone. I just couldn't tell people not to diet or not to exercise. That's not me.

I considered myself a responsible distributor, telling people the wraps don't make you lose weight, not to overcrowd products all at one time, and to watch what you eat and exercise 3-5 times a week. However, I've got my "leaders" telling people they don't have to do that. Most of them are in need of exercise.

A couple of things you need to know incase they are "glorified" to you:

I found out the "wrap rewards" expire after a certain amount of time. Wrap rewards give you one box of wraps for $25.00 (normally they are $59.00). Yes, you still have to pay for "rewards."

I found out "Ruby" bonuses are payable over the course of several months - forget that $500 you thought you would see in one commission check… simply not true - read the fine print.

Don't let anyone tell you that if you run an $80 BV shipment, you'll be commission qualified. My "not commission qualified" status didn't disappear until AFTER I reached over $400.00 Mind you, $245 of this was from my own purchase. So that 80/150 BV/PBV is absolute ***. The ItWorks Commission Plan is so convoluted and barely understandable that you wouldn't figure this out, until I did above. You'd keep wondering WHY you weren't commission qualified after running an $80BV shipment.

The girls in your leadership circle can make you scratch your heard - I don't know about them, but I don't like working 24/7, 365 days a year, completely ignoring my family obligations or spending time with my husband, daughter and dog. I hear some of these stories of these women who are my leaders, who have flat out said, they have worked around the clock while their husbands take care of their children and they sit on their phone or computer all day and "Make Money." I can't operate like that. I have to talk to my husband and my daughter. My daughter alone always wants to play and I should be able to do that without the need for my phone in my hand.

Your leaders have their favorites, that is, those distributors making the most money, get the most attention. Pretty much anyone who was diamond and above got showcased on the Facebook events. I think one girl used my photo for losing 20 pounds in 4 months, but she wasn't really part of my upline. My actual diamond leader used her favorites for Facebook events.

The friend that signed me up has attended wrap parties of other distributors and has asked others to go to events. Not me. I have had to do my own thing since day 1. Which is okay, as I wasn't always a fan of a lot of what the distributors were telling me on how to sell the products. It's almost like they wanted you to be deceiving about them. Since I took the products, I knew better. I wasn't going to push something on someone that I had not tried.

Distributors are giving MEDICAL advice. People with real ailments were asking distributors if their products were safe for said ailment. I would never have said yes to anything. My immediate response was "please go check with your doctor as to whether or not you can take this." Especially moms that are breastfeeding, have thyroid issues, IBS, etc. I always encouraged potentials that if they had anything they believed might interfere with their condition, they needed to check the product over with their physician, and I always gave them the product ingredients and information for them to take. I'm a paralegal and I STILL don't give legal advice - even being in the game for 17 years!

The long and short of this post is that unless you are diamond and above, have significant sums of money to start, you're not going to make any money with this company - AT ALL. You're going to quickly realize you're spending way more than you're making. The photo I'm attaching proves it.

What ItWorks won't tell you is that a lot of their "billion dollar" profits are made from the distributors who are working to make their own commission. As stated above, distributors have to haul in $400 in sales per month, to stay commission qualified. You put in $400 of sales to get approximately $24.00 in commission. You have to put out SIGNIFICANT money of your own money to attend events (bridal shows, street fairs, etc.), buy products, etc. to "stay in the game." It's too much. But your "upline" doesn't care all that much. They are still getting paid.

And trying to get other distributors on board with you, forget it. You won't have much success with that either. Again, unless the have significant sums of money to advance into their "business", they'll end up in the same boat as you.

Now, I like the products. I probably should have remained just a loyal customer, but I thought I could get people on board because I felt good and was looking good and I wanted others to feel the same way. Ah well, lesson learned. I'd be very curious about the turnover rate of this company. They won't show you that. They won't show you what amount of money distributors have had to put forth over the course of months or years to be where they are at. I can't afford to put thousands of dollars into something that's making me a profit of $24.00. I don't have that kind of rich lifestyle.

View full review
Loss:
$787
Pros:
  • Cleanser
  • Stretchmark
  • Thermofit
Cons:
  • New you
  • False new distributor tactics
  • Telling people not to diet or exercise
Reason of review:
Not as described/ advertised

Preferred solution: I would like the $113.37 back from the purchase of the business kit.

101 comments
Guest

I signed up as a distributor less then a month ago and I want out. I’ve only sold to 1 person and I’m only going to make $10 off of that $75 sale and if you don’t get a second customer with in 30 days you don’t get paid at all.

Laiah Fvi

You’re correct and they take money out monthly

Guest

I just became a distributor at ItWorks since 2 month ago, and I HATE IT! Thank you so much for this post! It has really opened my eye to the dead end I've signed up for.

Guest

How can I cancel being a distributor after I have agreed to it? I haven't even started selling or advertising it yet, but I want OUT. Help!

Guest
reply icon Replying to comment of Guest-1932500

To everyone who wants to cancel their distributor memberships for It Works. Log into the It Works website and click my account.

It should transfer you to your eSuite page (you may have to log in again). When you get into your eSuite account, click on support on the top right of the page. Create a Create a New Ticket. For category, select "eSuite".

For Sub category, select "Account Cancellation Distributor".

Add a subject and a message saying you no longer want to be a distributor. I hope this helps!

Louie Hey
reply icon Replying to comment of Guest-1933104

Do I have to be there 90 days before canceling?

Guest

Love the honest review. Bravo.

Guest

YOU ARE EXACTLY RIGHT....A BUNCH OF BULL!!! THE CONTINUOUSLY TRYING TO *** MY ACCOUNT FOR SOMETHING I DID NOT ORDER.

CUSTOMER SERVICE IS HORRIBLE NEVER ANSWER THE PHONE AND WHEN IT DOES RING YOU HAVE A REACH A NUMBER NO LONGER IN SERVICE. I JUST WANT MY REFUND SENT THE PRODUCT AUGUST 4TH 2020 THEY RECEIVE IT ON AUGUST 8TH. THE PLAYING THE RUN AROUND GAME.

I JUST WANT MY MONEY. *** IT WORKS!!!!!!!

Guest

To everyone who wants to cancel their distributor memberships for It Works. Log into the It Works website and click my account.

It should transfer you to your eSuite page (you may have to log in again). When you get into your eSuite account, click on support on the top right of the page. Create a Create a New Ticket. For category, select "eSuite".

For Sub category, select "Account Cancellation Distributor".

Add a subject and a message saying you no longer want to be a distributor. I hope this helps!

Guest
reply icon Replying to comment of Guest-1904940

Thank you for the info of how to stop being a distributor for it Works!

View more comments (100)
Christine R Hfd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Make consumers aware

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It Works - Make consumers aware
Updated by user Jan 29, 2021

A rep from the company contacted me thru email stating it's a manufacturer date and has a shelf life of 2 years. I explained that even so that's disgusting to be drinking something that has been sitting around for over a year before buying it.

And no resolution as to be forced to buy the product for 3 months. DO NOT BUY

Original review Jan 21, 2021
I purchased it works and the 2 day detox made me sick for several days. I tried to cancel and was unable to. The product they sold me expired a year before I even ordered it. They sent a second expired beverage that I still have dated 2019 when it was delivered in August of 2020. The company doesn't care that the product made me sick or even that it was expired.
View full review
Loss:
$190

Preferred solution: Full refund

User's recommendation: Do not Buy

chelsey E Zay

Payment issues

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Wanting my payment reversed I do not want the products I want my refund back ...I don't want to spend no more money on the products
View full review
Loss:
$101

Preferred solution: Full refund

User's recommendation: Make sure you know what you're signing up for

Wendy P Bth

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I haven't received my gummies

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I called customer service and I gave my information and then the guy try getting my debit card numbers and I said u dont need that then I asked to speak to his supervisor and he hung up on me I just want my gummies I will never order again from it works again I know the products work its not worth the headache Im so upset I just want my order
View full review
Loss:
$40
Cons:
  • Did not get products

Preferred solution: I would like my gummies plus extra two bottles

User's recommendation: Don’t order anything from it works

1 comment
Beth M Mfi

Contact them at https://itworks.com/contactus and you can use their chat service

Hartlee Onq
map-marker Stillman Valley, Illinois

I was charged 88.18 for product I didn’t order I ordered 2 bottles of the slimming gummies and that’s it it didn’t do the repeat order so I am very upset want to get my money back

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I ordered a one time shipment of two bottles of slimming gummys to try I did not under any circumstance agree to ongoing orders for them to take money off my card I received two more bottles and they took 8818 off my card which I did not approve I want to send the gummys back and get my money back I am very pleased with his company and I will not from them again very pissed off customer product did not even work and I get charged for product I did not Oder
View full review

User's recommendation: I will tell them do not buy from this company

1 comment
Kimberly P Hom

Dear Customer, we apologize for the inconvenience caused. Could you please contact our customer service or compliance department in order to provide you further assistance and the best solution? Contact information: https://itworks.com/contactus Best Regards, Kimberly Pauch Compliance Coordinator compliance@itworks.com (786) 706-1095

Julia J Llu

Ordered a 90 Day Coffee Challenge For Mother They Took Another $75 Out Of Account

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I Ordered 90 Day Challenge Coffee For my Mother Now They Take Money Out Of Account. I Was Doing A One Time Purchase and Made That Clear To Alicia Bedell.
View full review
Loss:
$75
Pros:
  • Good products
Cons:
  • Auto pay uninformed

Preferred solution: Full refund

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